Emergency Contacts

Is your website down? Please contact your hosting provider.

If you have another issue that is stopping your website from loading properly, please contact Major Tom Support.

We will be more than happy to help you!

Major Tom standard office hours are: 9 am PST – 5 pm PST Monday – Friday.

Get support within office hours Get support outside office hours

Get support within office hours

Create a critical ticket in DoneDone and assign it to Major Tom Support as Fixer. If you do not know what DoneDone is, please check the Help Center Guide.

Get support outside office hours and on weekends

Text

Text Major Tom Group Lead, Support & QA, Anna Filimonova, at 604.445.5848 and Major Tom Director, Project Delivery, Kellie Volp, at 604.802.4622

Send Text Message

Email

Email Major Tom Director, Project Delivery, Kellie Volp, at [email protected] and Major Tom Group Lead, Support & QA, Anna Filimonova at [email protected]

Send Email

Did we miss something?

Not to worry! Just email our support team at [email protected]