Emergency Contacts

Is your website down? Please contact your hosting provider.

If you have another issue that is stopping your website from loading properly, please contact Major Tom Support. We will be more than happy to help you!

Major Tom's standard office hours are: 9am EST – 8pm EST Monday – Friday.

Get support within office hours Get support outside office hours

Get support within office hours

Create a critical ticket in DoneDone and assign it to Major Tom Support as Fixer. If you do not know what DoneDone is, please check the Help Center Guide.

Get support outside office hours and on weekends

Step 1: Text

Text Major Tom Manager, Front End Development, Lorraine MacKillican, at 778.808.3823

Send Text Message

Step 2: Email

Email Lorraine at [email protected] and CC [email protected]

Send Email

Please note that any work completed outside of Major Tom's standard office hours will be billed at twice the hourly rate.

Did we miss something?

Not to worry! Just email our support team at [email protected]